Privacy notice
This page explains what we collect through this website, why we collect it, how long we keep it, and who to write to if you are not satisfied.
What we collect and why
Name, phone number, building or society name, locality
Why: To call you back, schedule a site visit and prepare a quotation.
Retained: Three years from the last contact, or until you ask us to delete it.
Description of the problem you type into the form
Why: To send the right surveyor with the right instruments.
Retained: Three years from the last contact.
Consent record (the tick box, with date and time)
Why: To show that you agreed to be contacted.
Retained: Five years, as proof of consent.
Campaign source values (utm_source, utm_medium, utm_campaign, gclid, fbclid, src), stored in a first-party cookie named akrd_attr
Why: To know which advertisement brought you here, so the advertising spend can be accounted for.
Retained: 365 days in the cookie on your device; attached to your enquiry record if you submit the form.
Standard analytics events (page views, phone taps, WhatsApp taps, form submissions)
Why: To measure which pages produce enquiries. Collected through Google Analytics 4.
Retained: Fourteen months, as per the analytics account setting.
How the information is used
Enquiry details are used only to respond to your enquiry and to carry out the survey or repair work you ask for. We do not sell your details and we do not share them with other contractors. Details are shared with our own surveyors and with the service that receives the form submission on our behalf.
We are required to keep records of work carried out and of guarantees issued. Where a guarantee has been issued, the job record is kept for the full nine-year guarantee period so that a claim can be verified.
Your choices
- Ask for a copy of the details we hold about you.
- Ask for corrections to anything recorded incorrectly.
- Ask for your details to be deleted, subject to the record-keeping above.
- Withdraw consent to be contacted, at any time, by telephone or in writing.
- Clear the cookies stored by this site from your browser settings. The site will continue to work.
Grievance officer
[Name of Grievance Officer]
Grievance Officer, Akolkar R & D
1-G2 Lentin Chambers, 36 Dalal Street, Fort, Mumbai 400001
Email: [grievance@example.com]
Complaints are acknowledged within seven working days and resolved within thirty days.
Last updated: 3 September 2026.